Mission and vision
“Together, we optimize the health of individuals and communities.”
“UPMC Cole provides high quality and valuable services that:
• Consumers trust and recommend to families and friends;
• Professionals choose for their patients;
• Employees are proud of;
• Our aligned clinical partners value; and
• Insurers seek for their members.”
Our guiding principles direct the individual behaviors and conduct we expect in the performance of our duties or activities in the fulfillment of the mission and vision.
The successful delivery of care and services is largely dependent upon effective communication among staff, patients and residents of the community. The exchange of information must be timely, effective, concise and complete.
Create an image
We will take pride in our facility and ourselves. We show respect for our customers and each other through displaying a professional manner, appropriate expressions, neat and appropriate appearance, and maintaining the facility's appearance.
Maintaining safety is the responsibility of all staff. We adhere to and enforce policies that relate to the safety and well-being of our patients, visitors, employees and environment.
Honor one another
Courtesy, dignity and respect are fundamental expectations of all staff. We represent UPMC Cole in a positive, caring and professional manner at all times.
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